Betty Gilbert

Betty Gilbert is a seasoned professional with extensive experience in process improvement and operations management. Currently serving as Sr. Manager of Process Improvement at NRG Energy since November 2006, Betty leads initiatives to enhance user experience and operational efficiency while supporting internal teams. Previously, Betty was the Sr. Operations Manager at NRG, overseeing the establishment of an electric vehicle charging line of business and managing a team of analysts. Earlier roles include Project Manager at Reliant Energy, Consumer Resolutions Manager at TeleCheck, and Sr. Business Systems Analyst at Citi. Betty holds an MBA in Business Administration, Management and Operations from the University of Houston-Victoria and a BS in Criminal Justice and Corrections from Sam Houston State University.