Ofa L.

Ofa L. has extensive experience in customer experience and data management, currently serving as the Director of Customer Experience at solarZero since August 2015. Ofa's expertise encompasses business intelligence, data-driven decision-making, and the operationalization of data strategies, previously holding roles such as Business Intelligence Manager and Enterprise Data Manager. Ofa also contributed to national sales and customer experience initiatives while acting as National Sales Director and overseeing business transformation projects from 2018 to 2020. Prior to solarZero, Ofa worked as a consultant at Shining Star Educare and held various operational leadership positions at Home Direct Limited from 1997 to 2015, where responsibilities included managing contact centre and field teams while fostering effective credit management practices.