Mandy Olson

Mandy Olson has a diverse range of work experience. Mandy began their career at Key Bank as a Client Relations Representative, where they trained new hires and supervised tellers. Mandy then worked at St. Jude Children's Research Hospital as an Event Marketing Intern, providing support for marketing and fundraising efforts. Mandy later joined Solarity Credit Union as a Marketing and Communications Specialist, creating promotions and coordinating media buys. Mandy then became a Branch Manager and Certified Trainer at Solarity, overseeing branch operations and serving as the primary loan officer. Mandy also worked as a Training and Development Coordinator at Solarity, creating training curriculum and facilitating training classes. Mandy further advanced at Solarity to become a Member Experience (CX) Enthusiast and later a Member Experience (CX) Manager, where they focused on ensuring a consistent member experience and creating survey touchpoints. Mandy currently holds the position of Vice President of Customer Experience (CX/DX/UX) at Solarity, where they drive innovation and curates experiences to delight members. Overall, their work experience spans client relations, marketing, training, and customer experience.

Mandy Olson holds a Master of Business Administration (M.B.A.) degree in Business, Management, Marketing, and Related Support Services from Liberty University, which they obtained from 2014 to 2017. Prior to that, they completed their Bachelor of Science (B.S.) degree in Communications, Public Relations, and Tourism Management from Central Washington University between 2006 and 2008. Additionally, Mandy pursued Communication and Media Studies at Washington State University from 2004 to 2006. Mandy has also obtained various certifications, including Mapping Customer Journeys Certification from Forrester in 2022, Leading with Customer Obsession Certification from Forrester in 2021, and CX Foundations Certification from Forrester in 2021. Moreover, they acquired certifications such as Insights for Innovation Certification from IDEO U and Design Thinking for Innovation Certification from the University of Virginia, both in 2019. Mandy has also completed certifications such as Disney's Approach to Business Excellence from the Disney Institute in 2019 and The Member Advantage (TMA) Trainer from Integrity Solutions LLC in 2014. Prior to that, they obtained the Creating Member Loyalty (CML) Certified Trainer certification from CUNA -- Credit Union National Association in 2013 and the Credit Union Advanced Sales and Professional Service certification from the Washington Credit Union League in 2009.