Pavel Rauneika

Pavel Rauneika has worked at two companies in the provided work experience. Pavel started their career at SolbegSoft in 2018 as a Customer Support Specialist. Pavel then joined ServiceChannel in 2018, where they held several roles. Pavel started as a Call Center Agent, responsible for answering calls from clients, entering customer needs, and troubleshooting problems. In 2019, they were promoted to Call Center Supervisor, where they ensured accurate and timely communication of client escalated issues, provided guidance to achieve key performance metrics, and coached and developed the agent team. Most recently, they became a Technical Support Analyst in 2020, although specific details about this role's responsibilities are not provided.

From 2012 to 2018, Pavel Rauneika attended Minsk State Linguistic University and earned a Bachelor's degree in English Language and Literature, with a focus on General studies in the field.