Svetlana Chen

Svetlana Chen has a diverse work experience spanning various industries and roles. Svetlana started their career as a Counselor in a Children's Summer Camp, where they organized creative activities and created favorable conditions for children's development. Svetlana then worked as an English Language Teacher at Secondary School No. 3, providing quality training to students and ensuring their safety. Svetlana also gained experience as an English Language Tutor at Tutoring English, where they provided individual language training and prepared students for international exams. Svetlana further honed their teaching skills as an English Language Instructor at Study Zone Minsk, where they trained both children and adults and prepared them for exams. Svetlana also worked as an Account Specialist at Grammar Top App, managing the Instagram account and creating content related to English language rules. Svetlana then transitioned into the field of technical support, starting as a Technical Support Analyst (Tier 1) and later becoming a Middle Technical Support Analyst (Tier 2) at both ServiceChannel and Solbeg. In these roles, they provided support to end-users, troubleshooted complex issues, and reported bugs to the development teams. Svetlana's most recent position is as a Premium Support Consultant (EMEA) at both ServiceChannel and Solbeg, where they work closely with assigned clients, troubleshoots complex issues, and provides technical solutions and guidance. Additionally, they assist with optimizing business processes and effectively communicates with the development teams. Apart from their professional experience, Svetlana has also worked as a Localization Specialist for video games and board games, providing localization, editing, and proofreading services.

Svetlana Chen obtained a Bachelor's Degree in Linguistics with a focus on English Language & Literature from Minsk State Linguistic University, completing their studies from 2014 to 2019. During this time, they also pursued a Bachelor's Degree in Translation with a specialization in Translation (English Language). Alongside their formal education, Svetlana has obtained additional certifications, including Customer Service Foundations from LinkedIn in June 2021, an EF SET English Certificate with a score of 84/100 indicating C2 Proficiency, and Localization Essentials from Google, acquired in November 2020 through the Udacity program.