James Drake

James Drake is an experienced professional in Customer Success, currently serving as the Head of Customer Success at Soldo since March 2022. Prior to this role, James held multiple positions at Hootsuite from January 2015 to March 2022, including Senior Manager for Strategic Customer Success EMEA and Manager for both Strategic Customer Success EMEA and UK Customer Success. Earlier career roles include Client Services Director at Monetate, Inc., Client Success Director at Bazaarvoice, Account Manager at Thomsons Online Benefits, Client Relations Associate at Fidelity Investments, and Client Services Associate at J.P. Morgan. James holds a BA in Business Economics from Nottingham Trent University.