Santiago Ramirez Castaño

Customer Success Manager at Solutions 4 Delivery

Santiago Ramirez Castaño has a diverse work experience spanning several positions and industries. Santiago is currently working as a Customer Success Manager for S4D since January 2023, where they ensure customer satisfaction and provides support. Prior to this, they worked as a Customer Success Executive at the same company from January 2021 to December 2022.

In 2015, Santiago volunteered at Fundación MAS as a Project Manager-Fundraising Promoter. Their responsibilities included promoting and securing financial support, materials, and education for homeless children. Santiago organized large-scale movie events and engaged potential partners to join the foundation. Santiago held this position from September 2015 to February 2017.

During their time at Escuela de Ingeniería de Antioquia in 2016, Santiago interned as a Project Manager. Santiago conducted a commercial feasibility study for a social network focused on language exchange. Santiago also implemented the LEAN methodology and recruited developers during their tenure, which lasted from January to June 2016.

In 2012, Santiago worked as a Proprietary Trader at Reditum. Here, they studied and developed profitable trading strategies using technical analysis. Santiago created trading plans and executed orders in the stock and forex markets. Santiago's role at Reditum lasted from September 2012 to September 2013.

During their university years, Santiago also undertook an independent entrepreneurial venture in the food industry. From July 2009 to June 2012, they ran their own business, Doughnut (bagels). Santiago successfully created two new flavors for the doughnut distributor's portfolio and achieved 100% market share at their university in 2011. The purpose of this venture was to cover their personal costs.

In 2011, Santiago completed a summer internship as a Data Entry Specialist at GeoSAT Geografia Satelital. Their duties included accurately typing and updating databases, assigning geotags, and creating maps. Santiago worked with geographic information systems using Excel, Access, and ArcGIS. This internship lasted from May to September 2011.

Overall, Santiago Ramirez Castaño has demonstrated a wide range of skills and has shown adaptability in various industries and roles throughout their career.

Santiago Ramirez Castaño has a diverse educational background. Santiago obtained their CFA Level I certification in June 2019 from the CFA Institute, specializing in Finance, General. Prior to that, they attended Escuela de Ingeniería de Antioquia from 2009 to 2016, where they earned a Bachelor of Science degree in Financial Engineering, which is a 5-year program.

In addition to their formal education, Santiago has obtained various certifications. Santiago completed the "GSB: SBRR Stocks and Bonds: Risks and Returns" course at Stanford Lagunita in April 2015. Santiago also obtained the "BLOOMBERG FX Essentials" certification from Bloomberg LP in September 2014. Santiago further enhanced their knowledge by attending the "Seminario Así Invierten Los Profesionales Nivel Intermedio" program at Reditum in July 2012. Santiago also completed the "Semillero de investigación en Bolsa y Mercado de Valores Avanzado" course at Escuela de Ingeniería de Antioquia in January 2011, followed by the "Semillero de investigación en Bolsa y Mercado de Valores Basico" program in July 2010. Moreover, Santiago participated in the "Programa de Posición Propia: operación Mercado de capitales nacionales e internacionales" course at Reditum in September 2012.

Aside from these certifications, Santiago also holds two edX Honor Code Certificates. One is for the course "Financial Programming and Policies, Part 1: Macroeconomic Accounts & Analysis," and the other is for the course "Valoración de futbolistas con el método AHP" (Football Player Valuation with the AHP Method). The specific months and years of completion for these edX certificates are not provided.

Links

Timeline

  • Customer Success Manager

    January, 2023 - present

  • Customer Success Executive

    January, 2021