Diana Bacero

Diana Bacero, CCSM, is a seasoned professional with extensive experience in customer success and project management, currently serving as the Director of Customer Success at Solver since March 2008. Diana has been recognized as a subject matter expert, implementing systems to track key performance indicators, and successfully transitioning negative scenarios into positive outcomes. Prior roles include Manager of Account Relationships, where ten strategies for enhancing customer satisfaction were developed, and Project Manager, assisting in the creation of project management processes for 46 projects. Additionally, experience includes serving as a Community Police Aide for the Los Angeles Police Department. Diana holds a Bachelor of Science in Digital Entertainment and Game Design from ITT Technical Institute and has continued education in relevant fields at the University of California, Irvine.