Kathleen G.

Kathleen G. is a Senior Operational Workflow Specialist at Somatus, where responsibilities include developing operational resources for clinical staff and managing centralized websites, along with project management and analytical reporting. Prior experience includes serving as a Workforce Management Analyst at CommonSpirit Health, optimizing staffing for 300 representatives across multiple states, and enhancing productivity for a large-scale operation. Kathleen held a leadership role at Dignity Health Medical Foundation as Patient Services Representative Lead, overseeing a team of 35 in customer service and operational efficiency. Additionally, early career experience includes serving as a Patient Services Representative and an intern in Contact Center Operations Management. Kathleen holds a Master’s Certificate in Business Administration from Washington State University and a Bachelor's degree in Health Care Administration from California State University-Sacramento.