Dominic Forcellati

Dominic Forcellati has extensive experience in call center operations and customer service management, notably serving as the Call Center Operations Lead at Somfy North America since November 2015. In this role, Dominic developed objectives for daily activities, analyzed call center statistics for performance improvement, and provided coaching and training to maintain high customer service standards. Prior to this position, Dominic worked as the Manager of Conference Operations at Yorktel, overseeing video conference operators and ensuring exceptional service for high-profile clients. Dominic's earlier roles include Staffing Coordinator at Placement Pros, Patient Care Coordinator at CuraScript, Inc., and Call Agent/ACD Workforce Manager for AT&T, where responsibility encompassed recruiting, patient support, and managing call center operations.