Daniel Borzone Peña

Daniel Borzone Peña currently serves as Customer Experience Lead at MACH since July 2023. Previously, Daniel held the role of Customer Experience Manager at Laboratorio Chile | Teva from July 2022 to July 2023 and worked as Ingeniero de Experiencia de Clientes at Empresas Lipigas from August 2021 to June 2022. Prior experience includes positions such as Gestor de Experiencia de Clientes at Sendero, Project Manager Experiencia de Clientes at Salcobrand, and Analista de Experiencia Clientes (CX) y Estudios de Mercado at Claro Chile S.A., where responsibilities included developing customer personas, mapping customer journeys, and implementing customer experience initiatives. Daniel also served as a Product Manager for Postpaid Products at Claro Chile S.A. and began professional experience as Coordinador de Memoria Corporativa during an internship at RedSalud CCHC. Daniel holds a degree in Commercial Engineering with a focus on Administration and Business Management from Universidad de Chile and completed studies at Colegio San Juan Evangelista in Mathematics and Social Sciences.