Laura Hanna

Laura Hanna is a seasoned professional with extensive experience in customer support and fraud investigation. Currently serving as a Call Center Supervisor at Primis since August 2023, Laura has previously held multiple roles at Mission Lane from February 2019 to February 2023, including Customer Journey Manager-Identity and Operations Lead. Prior to that, Laura worked at Capital One from January 2001 to February 2019, progressing through various positions such as Transaction Fraud Investigator and Fraud Resolutions Specialist. Laura's educational background includes studies at John Tyler Community College from 1999 to 2002.