Renewals Specialist

The impact you can have As part of our exciting growth, our global Sales Administration team is seeking a new team member to join us in London. In this role, you will be part of a dynamic, fast-paced environment to accommodate business growth and collaborate closely with the Sales team, Customer Success, and Sales Engineering team to provide exceptional service to our valued customers.

On a daily basis, you will

• Establish and communicate renewal quotes to customers
• Work closely with the sales team to overcome objections and adjust proposals as required
• Maintain a high success rate both on time to close and close won ratio for subscription renewals
• Identify renewal issues, and coordinate internally for timely resolution with Management, Sales team, Customer Success, and Services team
• Report status and progress on a monthly basis
• Handle all administrative requests attached to a subscription renewal, liaising with other teams
• Actively participate in process improvements
• Keep Salesforce always up-to-date and accurate

The skills you will demonstrate

• A proven experience dealing with customer renewals
• Ideally some experience in the software domain
• Strong customer-oriented approach
• Attention to details
• Valuing high-quality work
• Strong ability to work effectively as part of a team
• Prioritization and organization skills
• Excellent communication skills
• Knowledge of Salesforce.com or a similar CRM
• A degree in Business or related field
• Fluent English, written and spoken