Jay Arellano is an experienced professional with a diverse background in instructional design, songwriting, content development, and marketing. Currently serving as an Instructional Designer at Five9 since March 2022, Jay has also pursued a career as a songwriter and artist since July 2001. Previous roles include Assistant Unit Manager at Pru Life UK, Marketing Officer at Cloudstaff, and Technical Writer at DirectWithHotels, where Jay focused on creating documentation and copy for software products. Additionally, Jay has contributed as a freelance writer and blogger, producing content for various platforms and clients. Academic credentials include a degree from the University of the Philippines (Open University) and studies at St. Francis of Assisi College.
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