Fontella B.

Fontella B. possesses extensive experience in contact center and lending management, currently serving as the Contact Center Manager at Climb Credit Union since May 2023. Previous roles include Franchise Administration Manager at Motto Mortgage, Contact Center Manager at On Tap Credit Union, and Regional Lending and Call Center Manager at Credit Union of the Rockies, among others. Fontella has demonstrated leadership through managing and mentoring teams, ensuring compliance in processes, and improving member relations. Educational background includes attendance at Pomona Colleges Western CUNA Management School and the University of Phoenix, coupled with training from the Rex Johnson School of Lending.