Senior Sales Engineer - MDR

About Us Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary The Senior Sales Engineer will be responsible for providing pre-sales support for Managed Detection and Response to the Global sales organization as well as actively working with customers experiencing breaches through the Sophos incident response service.  

What You Will Do

• Provide support to the Global sales organization by being a subject matter expert on SOPHOS Managed Detection and Response, Rapid Response, and Sophos Labs telemetry
• Work with all sales and account teams to provide support via remote engagements, product demonstrations, and answers to technical questions about our service offerings and threat intelligence
• Provide light availability for night and weekend rotations in support of selling SOPHOS Rapid Response incident response service
• Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships.
• Work closely with product management and Sophos Labs to provide customer and partner feedback on features and product direction.
• Maintain an understanding of the current threat landscape and shifting threat actor tactics to advise customers and partners of warning signs

What You Will Bring

• Minimum of 2 years of experience providing software technical support to channel partners and end users (e.g., designing, managing, administering, and supporting technical solutions)
• Experience managing IT infrastructure is a plus, though not required
• Experience selling security solutions is a plus, though not required
• Experience with pre-sales technical support is a plus though not required
• Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR), and business requirements
• Strong presentation, verbal communication, and interpersonal skills
• Excellent project management skills and writing skills
• Ability to be self-motivated and thrive in a team environment
• Knowledge of the security software industry, including competitors, market needs, and trends
• Familiarity with Sophos solutions or similar competitive products is a plus
• Certifications in networking, security, or cloud space are a plus
• Strong Troubleshooting skills
• Bachelor's degree