Jaban Jyoti Phukan

Jaban Jyoti Phukan is a seasoned professional with extensive experience in customer success and engagement management, currently serving as a Sr. Customer Success Manager at Soroco since May 2021. Prior to this role, Jaban worked at EdgeVerve (an Infosys company) from May 2011 to May 2021, where positions included Senior Consultant, Consultant, and Associate Consultant, focusing on automation, social collaboration, and digital marketing. Responsibilities involved consulting clients across various industries, managing analytics projects, leading teams, and conducting vendor studies for social media analytics. Jaban also has experience in pre-sales, product marketing, and implementing social media strategies, including a summer internship at NIIT Limited. Educational qualifications include a PGDM in Marketing and Operations from Management Development Institute, Gurgaon, and a B.Tech. in Computer Engineering from the National Institute of Technology Surat.