Shaphan Dsouza

Shaphan Dsouza is an accomplished professional with extensive experience in customer success and automation consulting. Currently serving as a Customer Success Manager at Soroco since February 2021, Shaphan enables global organizations to gain insights into team processes and identifies transformation projects for enhanced efficiency. Previous roles include Automation Consultant at Soroco, where project management led to significant reductions in manual efforts for a leading global e-commerce firm, and various positions at Capgemini focused on Robotic Process Automation and process re-engineering. Shaphan's earlier experience includes roles in business analysis at Target, contributing to significant sales growth, and a research analyst internship at Future Group India. Shaphan holds a Master’s Degree in Business Analytics from the University of Warwick and a Bachelor of Business Management with a focus on Marketing from Christ University, Bangalore.