Marco Morales

Marco Morales is a seasoned technical support professional with extensive experience in both customer service and technical engineering roles. Currently serving as a Senior Technical Support Specialist at SOTI since December 2021, Marco assists customers in English and Spanish, focusing on the resolution of issues related to SOTI's MobiControl EMM platform. Prior experience includes roles at Genesys, where Marco provided technical solutions for Genesys Cloud, and Oracle, delivering customer support for property management systems. Marco's background also features significant experience in cybersecurity and networking, having designed solutions for financial institutions while working as a Senior Sales Engineer at NovaRed. With a degree in Computer Network Engineering from Instituto Profesional DuocUC, Marco possesses a comprehensive skill set in technical support, troubleshooting, and customer relationship management.