SoundThinking (formerly ShotSpotter)
Steve Castor is a professional with extensive experience in various roles within the public safety and technology sectors. Currently serving as a Senior Manager Customer Support at SoundThinking, Steve has a background in technical support engineering, product ownership, business analysis, and software demonstrations. With a strong foundation in public safety communications from their time as a police officer and PSCC manager, Steve brings a unique perspective to their current role. Additionally, their experience as a product support specialist and online content moderator showcases their versatility and expertise in customer service and technology.
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SoundThinking (formerly ShotSpotter)
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SoundThinking, Inc. (Nasdaq: SSTI) is a leading public safety technology company that combines transformative solutions and strategic advisory services for law enforcement and civic leadership. We are trusted by more than 250 customers and 2,000 agencies to drive more efficient, effective, and equitable public safety outcomes, making communities healthier. Our SafetySmart™ platform includes ShotSpotter®, the leading acoustic gunshot detection system, CrimeTracer™, the foremost law enforcement search engine, CaseBuilder™, a one-stop investigation management system, and ResourceRouter™, software that directs patrol and community anti-violence resources to help maximize their impact. SoundThinking has been designated a Great Place to Work® Company.