Lorna Jones

Lorna Jones has over 20 years of experience in customer operations and management, currently serving as the Head of Customer Access at Magenta Living since November 2013. Prior to this role, Lorna was the Customer Operations Manager at Banco Santander (Geoban) from November 2006 to May 2013, where responsibilities included managing a team of 90 and overseeing a payment operation processing significant corporate transactions daily. Earlier roles included Customer Service Manager at Banco Santander, where Lorna managed teams servicing contracts with the DWP, and Customer Manager positions at Aviva and Telewest Communications, focusing on enhancing customer experience and managing teams to achieve performance targets. Lorna's educational background includes attendance at Bishop Heber High School in Malpas, Cheshire.