Luke A.

Luke A. is an accomplished professional with extensive experience in customer insights and relationship management, currently serving as Customer Insights Manager at South Staffs Water since March 2023. Prior roles include CX Insight Analyst and CX Agent of Change at Yell, where responsibilities encompassed enhancing customer experience through the analysis of feedback and complaint trends. Additional experience includes managing a portfolio as Customer Relationship Manager at Yell, recruitment consulting at SF Group and The HSE Recruitment Network, and claims management as a Consumer Specialist at UClaim4Me. Luke A. holds a Bachelor of Laws degree from Aberystwyth University and has furthered legal education at the College of Law in Birmingham.