Amanda Bishop

Call Center Operations Manager at SouthEast Alaska Regional Health Consortium

Amanda Bishop has extensive work experience in the healthcare industry. Amanda began their career as an Administrative Assistant at SouthEast Alaska Regional Health Consortium (SEARHC) in May 2018 and worked in that position until December 2019. In this role, they provided administrative support to the organization.

After that, Amanda worked as a Clinic Supervisor at SEARHC from December 2019 to March 2021. Amanda was responsible for managing the daily operations of the clinic and overseeing the staff.

In March 2021, Amanda became a Patient Access Manager at SEARHC, where they were in charge of training and hiring the Patient Access Staff. Amanda also acted as a subject matter expert for patient coordination and ensured accurate registration of patients into computerized systems. Amanda held this position until January 2023.

Alongside their roles at SEARHC, Amanda also worked as a Clinic Administrator at Southeast Sleep Center from October 2016 to May 2018.

Currently, Amanda Bishop holds the role of Call Center Operations Manager at SEARHC, which they started in January 2023. Their responsibilities include managing the centralized scheduling and customer service call center, recruiting and training new call center personnel, and ensuring efficient patient scheduling and records collection. Amanda also collaborates with the revenue cycle to manage key performance expectations and challenges.

Amanda Bishop earned their GED from SERRC/Adult Education Resource Center in 1994. Amanda then attended Brigham Young University from 2023 to 2027, obtaining a Bachelor of Business Management degree.

Links

Timeline

  • Call Center Operations Manager

    January, 2023 - present

  • Patient Access Manager

    March, 2021

  • Clinic Supervisor

    December, 2019

  • Administrative Assistant

    May, 2018