Manoj A. serves as the Assistant Manager for Salesforce Operations and Data Management at Southeast Michigan Community Alliance since June 2023, focusing on strategic guidance and optimization of Salesforce CRM. Previously, Manoj was a Customer Success Manager at SupportLogic from January 2022 to June 2023, leveraging AI and DeepML to enhance customer support. Manoj's academic background includes a Master's degree in Computer & Information Systems with a focus on Data Science and Software Management from the University of Detroit Mercy, and a Bachelor of Technology in Electrical and Electronics Engineering from Jawaharlal Nehru Technological University. Additional experience includes roles as a Senior Solutions Engineer at Freshworks, Senior Business Consultant at Cloud4C Services, and Executive in Enterprise Technical Account Management at Zoho Corporation.
