Southern Bank and Trust Company
Jeff Brantley is an experienced banking professional currently serving as the Digital Onboarding & Contact Center Manager at Southern Bank and Trust Company since April 2019. In this role, Jeff manages a Contact Center dedicated to supporting both internal and external customers, leading a team of 15 employees to enhance the client experience through a successful CX program, achieving an NPS score of 85 and a 4.8 CSAT average. Previous experience includes positions at PNC, where Jeff was a Risk, Compliance, and Senior Quality Assurance Analyst, and at RBC Bank, serving in various roles including Operations Supervisor and Branch Manager. Jeff has demonstrated a strong ability to drive efficiency, manage high call volumes, and foster team development.
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Southern Bank and Trust Company
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