David Feldman

David Feldman possesses extensive experience in operational management and forecasting within the airline and financial services sectors. Currently serving as the Director of Operations, Special Services at Southwest Airlines since August 2006, Feldman leads teams focused on staffing and customer support operations. Previous roles at Southwest Airlines include Senior Manager of Operational Performance and Senior Manager of Projects, where Feldman managed significant technology implementations. Prior experience includes leadership positions at Countrywide Home Loans, overseeing call center teams and scheduling, as well as regional management at Aegis Communications Group, responsible for workforce scheduling across multiple centers. Early professional experience includes roles at OfficeMax, Stream International, and Hilton Reservations Worldwide, focusing on forecasting and operations analysis. Feldman holds a Texas Fire Fighting Certification from Kilgore Fire Academy.