Shiza Manzoor

Shiza Manzoor is a dedicated customer service professional with significant experience in various roles, currently serving as a Customer Care Advocate at Southwest Airlines since June 2022. In this position, Shiza is responsible for handling customer inquiries and escalations, processing refunds, and ensuring compliance with company policies while consistently achieving performance benchmarks. Previous roles include Barista Trainer and Barista at Starbucks, Assistant Manager at N.K. International, and Marketing Coordinator at Draper Mercantile and Trading Company, showcasing a diverse skill set in customer engagement, team training, and marketing. Shiza holds a Bachelor of Arts in Media Studies: Journalism from Radford University and an Associate of Science in Social Sciences from Northern Virginia Community College.