Ikumi Kawabata

Ikumi Kawabata is a seasoned professional with extensive experience in customer service and quality assurance. Currently serving as a Quality Assurance Analyst at Sovatech Systems Inc. since January 2020, Ikumi also contributes to Amazon as a D2 Japanese Customer Service Specialist, providing bilingual support in various formats. Previous roles include Merchandiser for Acosta, Interpreter for Linguistica International, and Wireless Representative for Wireless Advocates, showcasing a strong background in customer interaction and product guidance. Early career experience includes a sales associate position at the Army & Airforce Exchange Service, focusing on customer service and order management. Ikumi holds an Associate's degree in English Language and Literature from Okinawa Christian University.