Ken Hudson

Fund Operations Analyst at Spaceship

Ken Hudson has a diverse work experience history. Ken started working at Spaceship in May 2019 as a Customer Success Advocate, where they handled complex customer queries and managed dispute resolution. In July 2020, they were promoted to Customer Success Lead, reporting to the Customer Success Manager. In this role, Ken trained and onboarded new team members, set daily tasks, and achieved KPIs. In January 2021, they became a Customer Success Manager, managing the Customer Support team and scaling existing customer experience processes. Ken's most recent role at Spaceship is as a Customer Operations Lead, starting in July 2022. In this role, they perform fund operations, fund accounting, and AML/CTF prevention. Prior to Spaceship, Ken worked as a Project Intern at Pallion from May 2018 to September 2018.

Ken Hudson attended the University of Technology Sydney from 2016 to 2020. Ken completed a Bachelor of Science in Information Technology and also earned a Diploma in IT Professional Practice. Their field of study was Business Information Systems Management.

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Timeline

  • Fund Operations Analyst

    August 1, 2023 - present

  • Customer Operations Lead

    July, 2022

  • Customer Success Manager

    January, 2021

  • Customer Success Lead

    July, 2020

  • Customer Success Advocate

    May, 2019

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