SPARK TSL
Louis Ravensfield has a strong background in service management, with extensive experience in conducting regular service reviews with key customers, providing service performance information, and identifying opportunities for service improvements. With a focus on enhancing engagement during high priority service incidents and ensuring faster realization of service improvement benefits, Louis has a proven track record of effectively managing operations and service delivery in various roles throughout their career.
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SPARK TSL
SPARK TSL works in partnership with 80+ NHS Trusts across the UK to deliver its SPARK Solution. Offering tailored patient engagement and analytics solutions that integrate with clinical and administrative systems to solve sector-wide and site-specific pain points, the solution's highlights include: • Patient, visitor and staff secure WiFi • Access to a variety of free entertainment including TV, radio and digitised magazines • A platform to increase charity exposure and drive donations • Educational content such as health videos and access to the NHS Apps Library • Dementia support, communication aids and more • App catalogue • Surveys and poll functionality • Digitally inclusive, BYOD or facility-owned devices • Exceptional support 24/7 In recent months, SPARK TSL has introduced a new suite of applications suitable for patients, staff and visitors to enrich their hospital experience. These apps are available via a number of devices, including patients own devices (BYOD - Bring your own device), Trust-owned devices like tablets, bedside units and other mounted screens. These apps drive staff efficiencies, inform patients about their healthcare, save Trusts time and money as well as entertain and engage with patients and visitors. These applications ultimately lead to greater overall results such as reducing bed blocking.