Jermaine Dawkins

Senior Project Manager at Sparks Research

Jermaine Dawkins has a diverse work experience. From 2008 to 2020, they worked for Sparks Research as a Senior Project Manager and Interviewer/Phone Center Manager. In their role as Senior Project Manager, they reported to the CEO and COO concerning current and potential market research endeavors for the company, built dashboards and other forms of data presentations to point out pain-points and successes in the client's overall strategy for customer satisfaction, and presented clients with recommendations to ensure customer satisfaction. As Interviewer/Phone Center Manager, they conducted/observed customer satisfaction interviews and surveys for Fortune 500 Companies, was responsible for the hiring and termination of employees, and trained employees on job particulars and general life skills. In 2020, they began working for NewSpring Church as a Connections Director. In this role, they embodied the values of see, serve, connect in personal life as an example for all of Connections Ministry and the Clemson Campus, developed, shepherded, and met consistently with a leadership team of volunteers to develop, shepherd, lead, recruit and train all volunteers in the Connections Ministry, and used resources as provided by the Central Connections team.

Jermaine Dawkins holds a Bachelor's degree in Business Management from Southern Wesleyan University and an Associate of Arts and Sciences - AAS in Management from Tri-County Technical College.

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Previous companies

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Org chart

Timeline

  • Senior Project Manager

    December, 2015 - present

  • Interviewer/Phone Center Manager

    March, 2008