Spaulding Ridge
- Operations Director
Operations Director
Operations · Mahārāshtra, India
Job description
Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
Spaulding Ridge is looking for a growth-oriented APAC Operations Director to join our best-in-cloud, best-in-people, technology consulting firm. As Operations Director, you will be a strategic partner to the APAC Regional Partner, VP of Operations and Corporate leadership team to oversee our regional corporate operations. The successful candidate will be responsible for driving operational excellence, ensuring seamless service delivery, and fostering growth across the Asia-Pacific region. This is a key leadership role that requires strong strategic thinking, exceptional management skills, and a deep understanding of the cloud-based technology landscape.
Ideal candidates will be able to:
- Develop and execute operational strategies aligned with the company's overall business objectives for the APAC region.
- Oversee the day-to-day operations of the regional offices, ensuring smooth functioning and optimal resource utilization.
- Manage and lead a diverse team of professionals, fostering a high-performance culture and promoting employee engagement and development.
- Collaborate with cross-functional teams, including sales, marketing, and technical departments, to ensure seamless service delivery and customer satisfaction.
- Drive continuous improvement initiatives to optimize processes, enhance efficiency, and reduce operational costs.
- Foster strong connectivity and collaboration between APAC and US corporate teams, ensuring seamless communication, knowledge sharing, and alignment of goals and strategies.
- Facilitate regular cross-regional meetings and initiatives to promote a cohesive global corporate culture and drive synergies across the organization.
- Manage and provide roadmap for shared services functions, streamlining the working of existing functions and supporting their scaling.
- Monitor and analyze key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
- Ensure compliance with local regulations, industry standards, and company policies across all regional operations.
- Manage budgets, forecasts, and financial reporting for the APAC region, working closely with the finance team.
- Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
- Stay abreast of industry trends, market dynamics, and emerging technologies to identify growth opportunities and drive innovation.
Qualifications:
- 8+ years of experience in operations management, with at least 5 years in a leadership role in the technology consulting or professional services industry
- Proven track record of successfully managing and scaling operations in the Asia-Pacific region.
- Strong understanding of cloud-based technologies and their implementation in enterprise environments.
- Excellent leadership and people management skills, with the ability to build and motivate high-performing teams.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Willingness to travel frequently within the APAC region.
- Fluency in English is essential; proficiency in other Asian languages is a plus.
Spaulding Ridge’s Diversity, Equity & Inclusion (DEI) Commitment
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support DEI, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
