Donata Pereira

Donata Pereira began their career in 2001 as a Customer Care Representative for Priority Telecom, where they handled customer emails in Outlook, monitored customer emails and incoming phone calls, and handled complaint letters. In 2002, they joined Dell as a Customer Care Representative, where they handled customer emails in Kana Mailprogramma, monitored emails and incoming and outgoing phone calls in Gedis, and provided proactive information to customers about orders. From 2008 to 2010, they worked as a Service Desk Medewerker for Siennax Learning Services, where they administered course, training, and education requests in various Learning Management Systems, managed student administration, and communicated daily with customers, their employees, and training providers in the Netherlands and England. From 2010 to 2017, Donata worked as a Supervisor Service Desk and Support Desk Engineer for Magna Carta chipcard solutions BV, where they coordinated the Service Desk, trained and coached the Service Desk team on incident handling and technology, organized weekly meetings with the Service Desk team, registered complaints and set up actions, monitored and communicated with customers, created monthly service reports and phone reports, conducted monthly case reviews with Service Desk employees, analyzed incidents to identify (possible) problems and bugs, and maintained documentation and work instructions in the intranet knowledge database. Finally, from 2017 to present, they have been a Support Engineer for Speakap, a closed and secure social platform for organizations that helps reach all employees easily.

Donata Pereira attended the Calandlyceum from 1990 to 1995, where they graduated with a Middelbare school degree. Donata then attended the Amsterdam University of Applied Sciences from 1997 to 1999, but did not receive a diploma.