Matthew Bernick

Matthew Bernick has a diverse work experience spanning over two decades. Matthew began their career as a Senior Network Analyst at Standard & Poor's, where they provided top-level support for user network issues and managed the implementation of a new backbone infrastructure.

Matthew then worked as a Senior Windows Network Administrator at the University of Colorado Boulder - Cooperative Institute for Research in Environmental Science (CIRES), where they served for over 10 years.

After that, Bernick joined Thomson Reuters as a Systems Administrator, taking complete responsibility for user support and operations management for a software development team.

Matthew then transitioned to VMware, where they held multiple roles. Matthew started as a Technical Support Engineer II, providing technical assistance to global customers and partners. Matthew further grew within the organization, becoming an Escalation Engineer and subsequently a Regional Escalation Manager. As an Escalation Engineer, they provided technical leadership, managed escalations and conducted training sessions. In their role as a Regional Escalation Manager, they acted as VMware's ambassador to customers, coordinating resources to resolve escalated issues and improve customer satisfaction.

Most recently, Bernick has been working as a Technical Escalation Manager at Spectra Logic. Matthew'sresponsibilities include managing high-impact technical and customer satisfaction issues for enterprise customers, coordinating technical support staff, and developing action plans for customer escalations.

Matthew Bernick attended Virginia Commonwealth University from 1984 to 1986. Matthew obtained a Bachelor of Science (B.S.) degree in Mass Communications - Advertising during this period.