Sidhra Akhtar

Sidhra Akhtar has a diverse work experience in the field of IT support and services. Sidhra is currently working as a Systems Support Technician at Spectra Logic since 2021. Prior to this, they worked at Epoq IT from 2016 to 2021 in various roles, including Professional Services Engineer and Service Desk Analyst. At Epoq IT, they were responsible for managing specific accounts, providing monthly reporting for customers, and offering guidance on product purchases. Sidhra also provided 1st and 2nd line technical support, maintained customer backups, and conducted onsite troubleshooting and installations.

Before Epoq IT, Sidhra worked at IMImobile in 2016 as an Operations Support Engineer, where they monitored and resolved service-related issues, including mobile operator connections and service level monitoring. Sidhra also has experience working at Atkins as an IT Service Desk Analyst in 2015, providing first-line support for IT queries and problems.

Furthermore, Sidhra worked at Buckinghamshire New University as an IT Service Desk Support from 2014 to 2015, providing 1st to 3rd line IT support for university systems and networks. Sidhra was responsible for user management, security, and desktop/laptop support. In addition, they gained experience as an Online Sales Representative at Fone Kits, where they provided customer service in a high-pressure online retail environment and maintained online shops.

Finally, Sidhra started their career as an IT Apprentice at Cybersupport Ltd in 2011, where they provided 1st to 3rd line IT support in schools and small businesses, managed school servers, and conducted hardware repairs. Overall, Sidhra Akhtar has a strong background in IT support and services, ranging from technical troubleshooting to customer service.

Sidhra Akhtar obtained a Bachelor's Degree in Law from Buckinghamshire New University, which they completed from 2011 to 2014. Additionally, they have certifications in A+, City & Guilds Level 1 Certificate/Diploma in ICT Professional Competence, ITIL Foundation, MTA: Security Fundamentals - Certified 2019, Microsoft Networking Fundamentals, and Network+. The specific dates of obtaining these certifications are not provided.