maryjane T.

Customer Care at Spectrotel

Maryjane T. has a diverse work experience spanning several decades. maryjane began their career at TIAA in 1977, where they worked as a Customer Service Representative. maryjane'sresponsibilities included preparing complex documents related to beneficiary designations and trust agreements, implementing annuitants' health coverage, and creating pre-retirement illustrations for examination by employers. maryjane stayed with TIAA until 2004.

In 2006, Maryjane joined E*TRADE as a Financial Support Representative. maryjane'srole mainly involved providing financial support and assistance to clients. maryjane stayed with the company until 2007.

After working at E*TRADE, Maryjane joined Vonage in 2007 as a Customer Service Representative. maryjane'smain focus was resolving customer issues and ensuring customer satisfaction. maryjane achieved near-perfect metrics on customer satisfaction surveys thanks to their strong research and problem-solving skills. maryjane worked at Vonage for over 13 years until November 2020.

Currently, Maryjane is working at Spectrotel since October 2021 in a role related to customer care. No specific details are provided about their responsibilities at this company.

MaryJane T. attended Pace University - Lubin School of Business from 1980 to 1982. However, the degree name and field of study are not provided.

In terms of additional certifications, MaryJane T. obtained various certifications from LinkedIn, including "Dealing with Difficult People in Your Office," "Building Self-Confidence," "Delivering an Authentic Elevator Pitch," "How to Make Strategic Thinking a Habit," "How to Rock an Interview," "Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)," "Interview Master Class," "Leading with a Heavy Heart," "Learning Brainstorming," "Managing Conflict: A Practical Guide to Resolution in the Workplace (getAbstract Summary)," and "The Step-by-Step Guide to Building your Thought Leadership on LinkedIn." These certifications were obtained in July 2021.

Additionally, MaryJane T. obtained certifications in "Empathy for Customer Service Professionals," "Finding a Remote Job," "Getting Things Done," "Interpersonal Communication," "Learning Data Analytics," "Stop Stressing and Keep Moving Forward," and "The Six Morning Habits of High Performers" from LinkedIn in June 2021.

Furthermore, MaryJane T. completed the "Covid 19 - Contact Tracer Course" from John Hopkins University in May 2021.

Links

Previous companies

TIAA logo
Vonage logo

Timeline

  • Customer Care

    October, 2021 - present