Gerardo B

Gerardo B has extensive experience in IT support, currently serving as an IT Tech at Spectrum since May 2006, providing desktop support and managing user accounts for 350-600 users across multiple locations. Prior to this role, Gerardo worked at Charter Communications as a High Speed Data Specialist/Lead from 2004 to May 2006, where responsibilities included troubleshooting internet and video issues and handling escalated customer calls. Gerardo holds a Bachelor of Science in Network and Communication Management from DeVry University, Pomona, earned between 2000 and 2003.