Sandra Müller

Sandra M. currently serves as Responsable de servicio al cliente at Orange, focusing on project development and implementation aimed at enhancing customer experience and integrating artificial intelligence into customer service. With extensive experience at Transcom, Sandra managed commercial call center teams, aligning operational strategies with ambitious KPIs while fostering team development through coaching and real-time feedback. Sandra holds a degree in Biology from Universidad Autónoma de Madrid and has pursued further education in process analytics, artificial intelligence, project management, and neuroliderazgo.