Vanessa Hardy-Bowen

Vanessa Hardy-Bowen is an experienced professional currently serving as the Director of Guest Care & Contact Centers at Spirit Airlines since June 2018, where strategies and solutions to enhance guest experiences are defined, emphasizing operational effectiveness and team engagement in a collaborative environment. Previously, Vanessa held the position of Director of Operations at Contact Center Operations from January 2014 to June 2018, overseeing multiple campaigns and facilitating expansion due to growth. Vanessa's career also includes significant roles such as Sr. Director at NARS, where oversight of reporting and workforce planning occurred, and Legal Manager at Alliance One, managing garnishment departments with regulatory adherence. Early experience includes a role at Midland Credit Management, where client interactions and portfolio reconciliation were directed. Vanessa's extensive background demonstrates strong leadership and a commitment to operational excellence across diverse sectors.