Pam Conrad

Pam is responsible for the day-to-day operations of The Village at Kelly Drive. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Pam works with the senior vice president/chief operating officer to establish a budget and occupancy goals for each level of resident living in the community. Regulatory compliance and the delivery of quality, resident-centered care are under her scope of responsibilities.