Lauren E.

Lauren E. has a diverse work experience, beginning in 2011 as a Sales Associate at Under Armour. In this role, they were responsible for individual sales performance and providing the specialty experience to customers through service culture and product recommendations. In 2014, Lauren E. worked as an Assembly Line Worker - Quality Assurance at Kimball Electronics. In 2015, they began working at ABW Appliances as a Business Operations Manager, where they established clear, concise and standardized written processes, as well as grew the customer base through consistent and strategic account management. Lauren also held the roles of Senior Executive Administrator and Executive Assistant to the CEO at ABW Appliances. From 2018 to 2022, Lauren E. worked at Aquent as an Operations Manager - Customer Experience. Most recently, they have been a Customer Success Manager at both Spiro.AI and Thankful, where they have worked alongside SMB and enterprise companies to improve their CX strategy through the implementation of text-based automation. Her day to day responsibilities have included account management, identifying growth opportunities, and technical troubleshooting.

Lauren E. is currently enrolled at Louisiana State University, where they are pursuing a Bachelor of Science in Information Systems and Decision Science. Lauren is expected to graduate in 2023. In addition, Lauren E. has obtained several certifications, including Learn JavaScript Course and Learn SQL Course from Codecademy in July 2022, Data Analytics: Dashboards vs. Data Stories from LinkedIn in October 2021, Diversity, Inclusion, and Belonging from LinkedIn in June 2020, and Technical Writing from UC San Diego Extension in December 2019.