Sales Operations Manager

About Us

Splend offers customers the opportunity to enjoy the benefits of car ownership through flexible car subscription services. Our innovative offerings cater to rideshare and delivery drivers partnering with platforms like Uber, AmazonFlex, and others. In essence, we enable individuals to assume control of their career, however, our commitment extends beyond just providing access to vehicles. Our all-inclusive solution streamlines administrative tasks for drivers and utilises data analytics to enhance safety, thereby allowing them to focus on what truly matters in life.    Our Positive Impact

We aren’t just about car ownership; We are also fast-tracking the transition to green mobility, reducing the carbon footprint of Rideshare drivers by transitioning to electric and hybrid vehicles. This makes Splend an industry leader for this vitally important environmental change. In Australia, we are the largest single operator of Electric Vehicles across the entire market and we’re only just getting started. 

About the Role

As a Product Lead at our Melbourne location, you will lead our initiatives in product sales and customer engagement. This crucial role not only demands strategic oversight but also a hands on approach in managing product offerings and training teams to excel in customer service and sales.

Key Responsibilities:

• Develop and implement strategic plans to enhance product sales and customer satisfaction.
• Lead, motivate, and support a team focused on selling and managing our product lines.
• Conduct product training sessions and ensure that all team members are expertly versed in our offerings.
• Monitor and optimize customer interactions and transactions to ensure high satisfaction levels.
• Manage key customer relationships and participate actively in developing customer centric strategies.
• Analyse market trends and competitor activity to continuously refine our product offerings.
• Work closely with the Melbourne operation team to ensure optimal onboarding experiences for all customers.
• Ensure compliance with all company policies and processes, particularly in areas impacting product management and customer interactions.

What You’ll Bring:

• 2-5 years of experience in product management or sales within a service-oriented sector.
• Proven track record in leading sales teams and achieving product sales targets.
• Excellent training and leadership skills, with the ability to motivate teams in a dynamic environment.
• Strong communication and interpersonal skills, capable of building rapport with a diverse range of clients and team members.
• Proficient in CRM software, with a strong grasp of data analysis tools to support decision-making.
• Strategic thinker with robust planning, organization and execution skills.
• Comfortable commuting to our South Melbourne hub
• Hold a valid Australian driver's license
• Available to work on a rotating Saturday roster (with a day in lieu the week following)

Our benefits:

• Competitive salary with performance based incentives.
• Comprehensive benefits package including an Employee Assistance Program, and novated lease options.
• An extra day off for your Birthday
• Opportunities for professional development and growth through our dedicated learning platform.
• Opportunity to participate in our employee share program, reflecting our commitment to shared success.
• A supportive and inclusive workplace culture that values diversity at every level.