Viviana Printi is an accomplished professional with extensive experience in SaaS and customer success, currently serving as the International Training Manager at Splio since March 2015. In this role, Viviana assesses and empowers teams on Splio's Loyalty Marketing Platform while leading international training initiatives and enhancing platform documentation. Previously, as the Customer Success Director for Italy, Viviana prioritized customer retention and coordinated service delivery to the Italian portfolio. With a background in online media strategy from TravelClick and experience in pay-per-click campaign management at FloraQueen, Viviana possesses strong analytical and leadership skills. Educational credentials include a Master's degree in Sign Language Interpretation and Translation and a Bachelor's degree in Language Interpretation and Translation, both from S.S.I.T. Scuola Superiore per Interpreti e Traduttori.