Sales · Full-time · Spokane, United States
Spokane Hardware Supply, Inc. serves the wholesale and retail hardware markets, specializing in decorative and builder’s hardware, as well as Architectural Hardware/Division 8 projects. Headquartered in Spokane, WA, we focus on providing our customers with the highest quality products and providing our employees with opportunities to be challenged and grow. As a 4th generation family-owned business, we are looking for an individual who wants to be empowered to grow their career.
THE ROLE:
$17-$25/hr DOE, Monday-Friday 8am - 5pm – No Weekends!
Assist customers while exhibiting a positive, insightful, and friendly attitude with all customers, vendors, and peers at Spokane Hardware Supply, Inc.
Help solve customers’ hardware selection needs using all available resources; website, showroom, sales training, coworkers.
Regularly engaging in on-the-job training, keep informed of new product information and market trends in the hardware industry and attend product knowledge meetings.
Pull orders for front counter orders, assisting with carry out service as needed.
Clear factory invoices and properly assign freight charges to customer orders.
Process & properly maintain sales orders, purchase orders, and credits.
Clearly and effectively communicate with customers and vendors via telephone and email.
CHARACTERISTICS OF SUCCESS:
Strong customer service and communication skills, ability to meet demanding timelines, energetic, detail-oriented, critical thinker, seeks input from others, ability to multitask, , strong problem solving, organized, self-starter.
QUALIFICATIONS:
A minimum of four years of experience in Sales, Customer Service, or Project Management
OR
A minimum of two years of experience in the Hardware, Construction, Distribution, Millwork or Interior Design industries, in addition to a minimum of two years of experience in Sales or Customer Service
High School diploma or General Education Degree
Ability to clearly and effectively communicate and understand written and oral instructions
Ability to lift objects weighing up to 40lbs regularly
Ability to work standing and walking throughout the workday
Ability to multitask and prioritize accordingly
PC and software proficiency for data entry and utilization of sales programs
Perform basic mathematical functions in the course of sales and customer support
WE BELIEVE IN WORK LIFE BALANCE:
Vacation Time: Employees will be frontloaded a prorated amount of vacation time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 5 days of vacation time to use throughout the year.
Sick/ Personal Time: Employees will be frontloaded a prorated amount of sick/personal time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 52 hours of sick/personal time to use throughout the year.
Volunteer PTO: Employees will receive 16 hours a year of PTO to volunteer for a non-profit company.
Flextime Options
9 Paid Holidays!
BENEFITS:
Medical, Dental and Vision: Available the first of the month after 60 days of employment.
Retirement: We offer an impressive 401(k) with a 25% corporate match available the first of the month after 60 days of employment.
Life Insurance: Company paid coverage that starts the first of the month after 60 days of employment.
PERKS:
Free Employee Assistance Program
Employee Discount
Friends and Family Discount