Monica Manshadi Rovai

Monica Manshadi Rovai, MBA MLS, currently serves as the Director of Service Excellence Intelligence & Technical Operations at MultiCare Health System since January 2022. Prior to this role, Monica held the position of Senior Customer Success Manager at CipherHealth, a patient engagement software company, where responsibilities included fostering meaningful connections in healthcare. Additional experience includes positions such as Practice Manager at Valley Medical Center and CAHPS Compliance Lead at Press Ganey, where management of healthcare survey compliance was key. Monica's career began with roles at HealthStream, US Community Credit Union, and the U.S. Department of Veterans Affairs. Educational qualifications include a Master of Legal Studies focusing on Compliance and Risk Management from Seattle University School of Law, a Master of Business Administration in Health Care Administration from Middle Tennessee State University, and a Bachelor of Business Administration in Business Administration and Management from the same institution.