Alicia Carrasco Sanchez

Alicia Carrasco Sanchez currently works at Spoonity Inc. in the Product Support team since October 2022, where responsibilities include empathizing with customers, analyzing and troubleshooting problems, and gathering feedback to enhance the product. Prior to this role, Alicia served as a Sales Coordinator at Ingersoll Rand from December 2019 to February 2022, handling quotes, sales orders, and liaising with multiple departments to ensure timely order processing. Earlier experience includes a position as an International Customer Service Representative at IBM from October 2018 to November 2019, providing B2B support and IT troubleshooting through various communication channels.