Monica Fernandes

Monica Fernandes possesses extensive experience in customer relationship management and business process optimization across various industries. As the Current CS Manager at Sportserve, strategic analysis and proposals for market opportunities in Angola and Latin America are key responsibilities, alongside enhancing customer loyalty. Prior roles include CRM Manager at Luanda Medical Center, where development of customer management platforms was primary, and Head of Business Process Management at BNI, focusing on organizational efficiency and process redesign. Other notable positions include Key Account Manager at GEMINI, Contact Center Manager at Touch&Talk, and Accounts Receivable Manager at Hull Blyth/DHL. Monica holds a Bachelor's degree in Business Administration from Faculdade AIEC and has a strong foundation in team leadership and financial management from earlier roles in diverse organizations.