Valério Sampaio

Valerio Sampaio is an experienced professional with a diverse background in operations support, customer service, account management, and training. Currently employed at Sporty Group as an Operations Support specialist, Valerio handles backend operations, query resolutions, and escalations related to technology and payment teams, while also conducting KYC audits and monitoring for potential fraud. Previous experience includes roles as an Account Manager at Smartico.ai, focusing on CRM platforms, loyalty programs, and marketing campaigns; a Customer Service and Sales professional at Anakatech in the iGaming sector; and a Learning and Development Specialist at TELUS International Europe, where Valerio developed corporate training programs. Valerio has also contributed to education as a professor and junior trainer, demonstrating skills in pedagogical techniques and curriculum development. Educational qualifications include degrees in Sound and Image from Universidade Católica Portuguesa and audiovisual studies at RESTART.