Cheryl C.

Cheryl C. has over 16 years of work experience in various technical and customer service roles. Their most recent position was as an Associate Technical Support Engineer at Spot AI, starting in April 2023. Prior to that, they worked as a Technical and Life Consultant, available for contracts, from July 2022 to April 2023. From October 2019 to July 2022, Cheryl held multiple roles at Datto, Inc., including Technical Support Engineer, Networking Team Administrator, Interim Supervisor, and Content Manager. Cheryl also worked at Apple as a Tech Specialist 1 Wireless Multimedia from July 2015 to October 2019. Before that, they worked at Windstream Communications as a Specialist I, Enterprise Repair Answer from December 2013 to June 2015. Cheryl also gained experience at Veredus as a Help Desk Analyst I, contracted to Ellucian, from March 2013 to November 2013. Prior to that, they worked at c1search as an Analyst Programmer, contracted to URMC, from February 2012 to December 2012. Cheryl's earlier experience includes roles at Ellucian, formerly SunGard Higher Education, where they were a Help Desk Analyst I from July 2010 to February 2012, Concentrix as a Customer Service and Billing Specialist from September 2009 to August 2010, and Verizon Wireless where they held multiple roles including Customer Service Specialist, Point of Contact, Transition Assistant, and Data Technical Support from August 2005 to September 2008.

Cheryl C. completed their Bachelor of Science (B.S.) in Psychology from SUNY Brockport from 2001 to 2005. Following that, they pursued a Master of Science (M.S.) in Mental Health Counseling/Counselor from Walden University from 2011 to 2016. In addition to their formal education, Cheryl C. has obtained several certifications in various fields, including Essential Design Principles for Tableau, Foundations of Project Management, Google Data Analytics Capstone: Complete a Case Study, Google Data Analytics Specialization, Linux Fundamentals, SQL for Data Science, Visual Analytics with Tableau, Data Analysis with R Programming, Analyze Data with SQL Skill Path, Create RESTful APIs for Spotify using Postman, Learn R Course, Postman - Intro to APIs (without coding), Share Data Through the Art of Visualization, Analyze Data to Answer Questions, Introduction to TCP/IP, Palo Alto Networks Cybersecurity Foundation, Prepare Data for Exploration, Process Data from Dirty to Clean, and Start Your API Testing Journey With Postman Tool. The most recent certification they obtained was an Essential Design Principles for Tableau from Coursera in January 2023.