SPoT Coffee
Brian Norton is an experienced professional with a diverse background in customer service and management. Currently serving as an Assistant Manager at SPoT Coffee since November 2022, Brian previously worked as an Asset Coordinator at Life Storage for a year and provided support in provider services at BlueCross BlueShield of Western New York for nearly three years. Brian's experience in telecommunications includes roles as a PAC Specialist and Customer Care Professional at Spectrum and Time Warner Cable, where responsibilities included handling phone orders and customer inquiries. Additionally, Brian was a Certified Baker Trainer at Panera Bread, focusing on training and quality in baking. Brian's educational foundation includes general studies at Genesee Community College and a Regents diploma from Amherst Central High School.
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SPoT Coffee
Since 1995, Spot has been designing, building and operating neighborhood cafes in the American northeast. The company's business model revolves around providing its cafe customers with signature dishes, unique micro-roasted gourmet coffee and quality service in warm and comfortable locations that feel like an extension of their homes. Since adopting the franchise business model several years ago, Spot has achieved significant growth without straying from the community-minded core principles that originally guided it as a small homegrown business from Buffalo, New York.